Tourism Services Management System (ISO 13837)

About the standard:

About the standard:

The Tourism Services Management System standard outlines best practices for offering safe, reliable, and high-quality tourism services to enhance customer experience and operational efficiency.

Main objectives

Enhance tourism quality

Deliver consistent and exceptional services.

Improve guest satisfaction

Meet visitor expectations effectively.

Ensure safety and compliance

Follow tourism-related regulations.

Optimize service operations

Improve workflow and resource use.

Maintain sustainability

Promote responsible tourism practices.

Key responsibilities & Advantages of the standard

Key responsibilities & Advantages of the standard

Service quality control

Manage the delivery of tourism activities.

Safety management

Ensure visitor safety and regulatory adherence.

Customer feedback handling

Collect and analyze visitor input.

Operational monitoring

Track performance and efficiency.

Training staff

Ensure teams are skilled in hospitality and safety.

Higher customer satisfaction

Improved service consistency

Enhanced safety and compliance

Better operational efficiency

Greater market competitiveness