Facilities Management Services Standard (ISO 41012)

About the standard:

About the standard:

ISO 41012 provides guidelines for procurement, planning, and development of facility management services, helping organizations deliver efficient and cost-effective support services.

Main objectives

Improve facility services

Ensure quality in service delivery.

Enhance planning and procurement

Standardize facility management decisions.

Optimize resources

Improve cost efficiency and asset usage.

Strengthen service-provider coordination

Improve collaboration and service structure.

Support long-term performance

Enhance facility sustainability and reliability.

Key responsibilities & Advantages of the standard

Key responsibilities & Advantages of the standard

Service level agreements (SLAs)

Define performance expectations.

Procurement processes

Select and evaluate FM service providers.

Lifecycle planning

Manage assets across their full lifecycle.

Performance monitoring

Track and evaluate service performance.

Documentation and records

Maintain detailed facility management records.

Higher operational efficiency

Boost productivity and reduce downtime.

Optimized costs

Reduce unnecessary spending.

Improved service quality

Ensure consistent and reliable facility services.

Better vendor management

Maintain strong relationships with providers.

Sustainable operations

Promote long-term facility health and performance.