ISO/IEC 20000 is the international standard for IT Service Management. It defines best practices for delivering IT services effectively and consistently, focusing on service quality improvement, performance monitoring, and alignment with business needs.
Benefits:
Improved quality of IT services delivered to the organization.
Alignment of IT services with strategic business objectives.
Structured and continuous process management.
Increased satisfaction of customers and digital service users.
Expected Deliverables:
Expected Deliverables:
A documented IT Service Management System based on best practices.
Operational plans and integrated technical support procedures.
Key performance indicators (KPIs) to measure service quality and continuous improvement.
